VerIQ Support
Help with plant scans, My Garden, Owner Guide, follow-up diagnosis, credits, languages, and technical issues.
Getting started
How do I diagnose a new plant?
Open Home, select Take Photo or Choose Photo, and use a clear photo in natural light. VerIQ will identify the plant and analyze visible health concerns.
How do I save a plant?
After a successful diagnosis, tap Add to My Garden. Give the individual plant a nickname and optional location so it can be tracked separately.
When should I use Follow-up Diagnosis?
Open a saved plant in My Garden and use Follow-up Diagnosis for the same physical plant. Follow-up scans compare the new photo with its previous history.
What is Owner Guide?
Owner Guide provides plant-specific watering, sunlight, repotting, seasonal care, warning signs, and beginner tips.
How does Ask Dr. VerIQ work?
After a report or Owner Guide is available, ask a short plant-specific question. Answers are generated using the current report context.
Can I change languages later?
Yes. Menus and new AI reports use the selected language. Previously generated reports remain in the language in which they were created.
Photo tips
- Use bright, natural light.
- Keep the affected leaves clearly visible.
- Avoid blurry, very dark, or heavily filtered images.
- For follow-up scans, photograph the same plant from a similar angle.
Troubleshooting
The camera or photo library does not open
On iPhone, open Settings and verify that VerIQ has Camera and Photos permissions. On Android, open Settings → Apps → VerIQ → Permissions and enable Camera and Photos.
An AI request temporarily fails
Check your internet connection and try again after a short wait. AI providers can occasionally experience temporary capacity or availability issues.
I did not receive a reminder
On iPhone, open Settings → Notifications → VerIQ and enable notifications; Focus modes may also suppress alerts. On Android, open Settings → Apps → VerIQ → Notifications and make sure notifications are enabled; battery optimization settings may also delay reminders.
I need help with credits or a purchase
Email support with the approximate purchase time and product selected. Do not send payment-card information. Purchases are processed by Apple (iOS) or Google Play (Android).
Report a bug or suggest a feature
Email yakgna@gmail.com. Please avoid including sensitive personal information.